Free shipping on your most common hospitality items!

Frequently Asked Questions

Who Are We?

Mayfair Hotel and Restaurant Supply has been servicing the hospitality industry since 1946. Imagine a single source for all your facility needs.

At www.mayfairhotelsupply.com we work with hundreds of nationally recognized, both high-end and economic brands in the hospitality, janitorial, paper and food service, and similar fields. We also offer close to a thousand, nationally stocked “green” products to suit the changing demands of our customers.

With access to over 300 manufacturers, we offer the broadest selection of products and brands available and in stock. Because of our strong relationship with our vendors, your business can leverage our scale and competitive pricing to enable you to order exactly what you need.

Of course, getting something when you need it is also important. You’ll find with our Total Warehouse Logistics (TWL) system, we can ship smaller quantities to your facility fast. Our best-in-class network is all about efficiency, quality and accuracy for your business. We stock select products in our corporate location in Chicago along with 30 integrated locations across the country, that allows for next-day reach to 99% of business addresses in the U.S. on over 4,300 nationally stocked janitorial, food service and Paper products. Mayfair can ship and deliver the products you need, when you need them. Ask about our custom solutions for FF&E.

Where Are You Located?

Mayfair Hotel and Restaurant Supply Company is located in Chicagoland.

365 Criss Circle
Elk Grove Village, IL 60007

We can be reached by phone:
800-851-4801 (between 8:30 a.m. and 5 p.m. (CST time zone)

Via email: customerservice@mayfairhotelsupply.com.

And on multiple social media platforms
Twitter, LinkedIn, YouTube, Facebook

Is Your Shipping Free?

Free shipping is available for items $25 and up, and is limited to the contiguous United States — with the majority of products qualifying for free shipping.
What Should I Do If Merchandise Arrives Damaged or Short on Items?

Please inspect all deliveries upon receipt, and notify us immediately either via email: customerservice@mayfairhotelsupply.com or by phone: 800-851-4801.

Shortages or damaged merchandise must be reported within 3 days of delivery, whether the item(s) come from our warehouse or the are drop shipped from a manufacturer’s warehouse

Can I Request Samples?

You can request samples or swatches of certain products such as soaps, sheets, towels, top sheets, bed skirts, runners and bedspreads. We send swatches at no charge, but please note some samples must be paid for in advance in order for you to receive them.

To request a sample or swatch please send an email with the items numbers (SKUs), links to relevant products on our website, and the address where you’d like it shipped to customerservice@mayfairhotelsupply.com.

Please note, we do not ship to PO Boxes.

What Is Your Return Policy?

Initiating a Return Protocol:

1. A request for a return of a stock item must be made within 7 days. Requests for returns for factory defects must be made within 30 days.

2. You must contact Mayfair Hotel Supply to request returning an item, and to obtain a vendor Return Authorization Number (RAN).

3. We are not responsible for any merchandise sent to our warehouse or directly to a vendor, without an issues RAN.
Please note: YOU WILL NOT BE CREDITED FOR ANY PRODUCT RETURNED WITHOUT A RETURN AUTHORIZATION NUMBER.

4. Custom merchandise — i.e. items such as but are not limited to lampshades, draperies, upholstered furniture, printed or engraved items, and all custom and customer-made merchandise — may not be returned except for factory defect.

5. Similarly, mattresses and bedding-related items are not returnable, except for factory defect.

6. Stock merchandise is eligible for returns with a 25% restocking charge. Please note that return shipping charges, including the cost of the call tags is the customer’s sole responsibility. Merchandise must be returned unused, in the original packaging and in resell-able condition.

7. Factory direct ships may be returned, however the customer is responsible for return shipping charges as well as the applicable factory restocking charges. Merchandise must be unused in the original packaging and in restock-able condition.

Can I Cancel My Order?

To cancel an order successfully, you must obtain a Cancellation Confirmation from us. Please contact us as soon as possible — specifically, prior to Mayfair Hotel Supply shipping out the merchandise, and before our corporate office places an order with a vendor or manufacturer.

If we are able to cancel the order, we shall provide you with a Cancellation Confirmation by email or phone.

However, if you order has already been shipped or placed with the manufacturer, return policies apply as detailed above. If this is the case, the customer is solely responsible for the applicable restocking fees, and for all shipping cost — both outbound and for the return.

Why Is My Order Arriving in Multiple Shipments?

Often larger orders arrive in multiple deliveries, so please don’t be alarmed. While many products are shipped from our corporate facility, other merchandise is drop-shipped directly from the manufacturer and arrives in separate shipments.

Do You Have Pricing and Terms Policy?

Prices and terms are subject to change without notice. Due to market changes or unexpected circumstances, our vendors may change the cost and availability of their product to distributors. Therefore, our pricing and product availability is subject to change without notice.

What Payment Options Do You Accept?

Credit card: Visa, MasterCard, Discover, and American Express are accepted on all orders except for furniture items and mattresses. Your credit card statement will serve as your receipt. If you require a copy of your invoice please request it at the time you place your order.

Prepay: Customers can send in a check in advance for their entire order including freight charges. The order will be on hold in our files until payment in full is received.

Net 10 days: Credit applications are available to download online, or requested to be shared by email, fax, or post. Upon our office receiving a completed application we will contact your credit references by fax. Credit approval will usually take 7-10 business days. The amount of credit given is at the sole discretion of Mayfair Hotel Supply Company.

Freight: Freight charges might be applicable on customized orders, and is calculated separately for large quotes. Furthermore, as stated in our Return Policy, the customer is responsible for outbound and return freight charges on any merchandise returned other than for factory defect

Shortages or damages: Please inspect all deliveries upon receipt. Shortages or damaged products must be reported within 3 days of delivery.

Notice regarding colors & packaging: Colors shown on the web are as accurate as printing allows; however, some variations may exist. For bedspreads, draperies, and upholstered goods or when color is critical, please request swatch samples.

Please note, merchandise packaging may vary also. Although measurements are taken and posted on our website to ensure the information is as accurate as possible, Mayfair Hotel Supply assumes no responsibility for the accuracy of such information. Actual products may differ slightly in appearance to images shown.

Finally, actual products may vary based upon many factors and may be substituted to the nearest comparable item.

Returned checks: There is a $30.00 service charge on any returned checks

Return Request: A request for a return of a stock item must be made within 7 days. Requests for returns for factory defects must be made within 30 days. We are not responsible for any merchandise sent to our warehouse or our vendors without a return authorization number. Merchandise may never be returned directly to a vendor without our approval and a return authorization number. You will not be credited for any product returned without a return authorization number.

Custom merchandise may not be returned except for factory defect. These items include, but not limited to, lampshades, draperies, upholstered furniture, any printed or engraved items and any custom made merchandise. Mattresses and bedding items are not returnable except for factory defect. Stock merchandise may be returned with a return authorization number.

There is a 20-25% restocking charge and the customer is responsible for outbound and return freight charges including the cost of all call tags. Merchandise must be unused in the original packaging and in re-stockable condition.

Factory stock drop shipments may be returned, however the customer is responsible for outbound and return freight charges as well as the applicable factory restocking charges. Merchandise must be unused in the original packaging and in re-stockable condition.

Cancellations: In the event you have to cancel an order we will provide you with cancellation confirmation only if the cancellation call is made prior to the product either shipping or our placing the order with the manufacturer. If we can successfully cancel the order we will provide you a cancellation confirmation in writing via email. If the item(s) have already shipped or it is too late to cancel with the manufacturer, return policies apply as detailed above and you will be responsible for the applicable restocking fees plus the cost of shipping both outbound and for the return.

Pricing & Terms: Prices and terms are subject to change without notice. Due to unexpected market changes or conditions our vendors may change the cost and availability of their product to distributors. Therefore our pricing and product availability is subject to change without notice. Although measures are taken to ensure the information on this website is as timely and accurate as possible, Mayfair Hotel Supply assumes no responsibility for the accuracy of such information. Actual products may vary based upon many factors and may be substituted to the nearest comparable item.

Are You Keeping My Privacy and Data Protected ?

Absolutely! Your privacy is very important to us. We abide by the PCI Security Council standards that prevent us from storing any and all credit card information shared with us verbally or during e-shopping.

It is crucial for Mayfair Hotel Supply staying transparent with our information collection practices. As part of the ordering process, we store clients’ and business names, shipping and billing instructions, and relevant contact information — such as email addresses and phone numbers.
This information is used to fill out orders, contact buyers and vendors, and send out emails with updates and special offers.

What Type of Customers Do You Serve?

Mayfair Hotel Supply has been offering quality hotel supplies at great prices since 1946. We work with independent property operators, hotel, motel and restaurant procurement agents, Airbnb and private hospitality owners.

We help service your hospitality business needs with real people, real service, and real fast! We offer a wide selection of soaps and shampoos, amenities, paper goods, bedspreads, linens and room accessories.

Whether you have inquiries about your a hotel, motel, vacation rental, a casino, a lodge, camp, gym, spa, medical facility, or a shelter; our courteous, friendly customer service reps are here to help. Call our customer service department at 800-851-4801 or email us at customerservice@mayfairhotelsupply.com. Or message us on social media: Twitter, LinkedIn, YouTube, and Facebook.

Do You Offer Furniture, Fixtures and Equipment (FF&E) Services for Hotels?

Mayfair is a long-standing provider of top-quality hotel and casino FF&E packages. With over 50 years in the hospitality industry, Mayfair is known for comprehensive and personal attention to detail.

Our dedicated staff and purchasing agents strive to oversee every detail, making sure your projects are completed on time and within budget.

Our comprehensive set of services includes:

  • Budgeting
  • Product selection and coordination
  • Design assistance
  • Project management
  • Logistics
  • In-room products and amenities

With this list of services, you can trust Mayfair for everything from furniture and equipment procurement to interior design and fixture selection for your rooms. We help with all aspects of hospitality FF&E, including coordination, move management, and new hotel furniture purchases.

Additionally, we help connect hotel owners with hotel furniture suppliers and purchasing agents. If you have a need that involves furniture, fixtures, and equipment, our dedicated staff can assist.

We make every effort to assure accurate proposals that fit your budget and execute projects that perform to plan with a personal attention to detail. It is thanks to this attitude that we have become one of the nation’s most trusted hospitality companies. Regardless of how large or small your project is, we look forward to discussing your needs with you.
Contact us at (800) 851-4801 to schedule a free, no-obligation consultation to discuss your vision with so we can help you formulate a plan to realize it.

Forms & Credit Application:

https://www.mayfairhotelsupply.com/forms/

For custom items, we ask that you fill out a form and fax, mail or e-mail them to us. Upon receipt, a customer service representative will call you to confirm. Custom orders are not returnable.

Credit Application
Order Form
Drapery Form
Drapery Measurement Worksheet
Key Tag Form

Mayfair Hotel Supply has been offering quality hotel supplies at great prices since 1946. We help service your hospitality business needs with real people, real service, real fast! We offer a wide selection of Amenities, Paper goods,Bedspreads,Linens and Room Accessories.

Whether you are a hotel, motel, camp or shelter our courteous, friendly customer service reps are here to help.Call our friendly customer service department at 800-851-4801.

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