Credit card: Visa, MasterCard, Discover, and American Express are accepted on all orders except for furniture items and mattresses. Your credit card statement will serve as your receipt. If you require a copy of your invoice please request it at the time you place your order.
Prepay: Customers can send in a check in advance for their entire order including freight charges. The order will be on hold in our files until payment in full is received.
Net 10 days: Credit applications are available by fax or mail. Upon our office receiving a completed application we will contact your credit references by fax. Credit approval will usually take 7-10 business days. The amount of credit given is at the sole discretion of Mayfair Hotel Supply Company.
Freight: UPS or truck freight charges are additional on all orders. The customer is responsible for outbound and return freight charges on any merchandise returned other than for factory defect.
Shortages or damages: Please inspect all deliveries upon receipt. Shortages or damaged products must be reported within 3 days of delivery.
Notice regarding colors & packaging: Colors shown on the web are as accurate as printing allows; some variations may exist. For bedspreads, draperies, and upholstered goods or when color is critical, please request swatch samples. Packaging of products may vary.
Returned checks: There is a $30.00 service charge on any returned checks.
Return Request: A request for a return of a stock item must be made within 7 days. Requests for returns for factory defects must be made within 30 days. We are not responsible for any merchandise sent to our warehouse or our vendors without a return authorization number. Merchandise may never be returned directly to a vendor without our approval and a return authorization number. You will not be credited for any product returned without a return authorization number. Custom merchandise may not be returned except for factory defect. These items include, but not limited to, lampshades, draperies, upholstered furniture, any printed or engraved items and any custom made merchandise. Mattresses and bedding items are not returnable except for factory defect. Stock merchandise may be returned with a return authorization number. There is a 20-25% restocking charge and the customer is responsible for outbound and return freight charges including the cost of all call tags. Merchandise must be unused in the original packaging and in re-stockable condition. Factory stock drop shipments may be returned, however the customer is responsible for outbound and return freight charges as well as the applicable factory restocking charges. Merchandise must be unused in the original packaging and in re-stockable condition.
Cancellations: In the event you have to cancel an order we will provide you with cancellation confirmation only if the cancellation call is made prior to the product either shipping or our placing the order with the manufacturer. If we can successfully cancel the order we will provide you a cancellation confirmation in writing via email. If the item(s) have already shipped or it is too late to cancel with the manufacturer, return policies apply as detailed above and you will be responsible for the applicable restocking fees plus the cost of shipping both outbound and for the return.
Pricing & Terms: Prices and terms are subject to change without notice. Due to unexpected market changes or conditions our vendors may change the cost and availability of their product to distributors. Therefore our pricing and product availability is subject to change without notice.